Frequently asked questions
What payment methods do you accept?
View our payment options here !
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom. Please see our shipping policy for more information.
What is your return policy?
You can find our returns policy here .
When will I get my money back after I return my product?
Once we have approved the return, you will receive your money back within 7 days. Please see our return policy for more information.
How can I track my order?
You can track your order via our Track Order page .
Do you ship internationally?
No, we currently only ship to the United Kingdom.
What if I receive a defective product?
Don't worry, if you receive a defective product, we will replace it for free, but you must notify us and return your product within 30 days. Please see our Returns Policy for more information.
Can I cancel my order after I have placed it?
We offer a 24 hour cancellation period after placing your order. If you change your mind within this time, please let us know and we will cancel your order.
How do I contact customer service?
You can contact our customer service team by visiting our contact page where you can fill out and submit a contact form, or you can send us an email.
How do I know if an item is in stock?
If you can add an item to your cart, it is in stock and ready to be shipped to you.
Do you have a physical store that I can visit?
We are an online store, which allows us to offer our customers the best prices and selection.
Can I order in bulk for my company or organization?
Yes, you can! Contact our customer service team for more information about bulk orders.
How long does it take to receive my order?
You can view our shipping policy for more information.
Our contact details are below:
Store name: Magneve Collective
Company name: IFC Commerce B.V.
Trade number: 95847529
Physical address: De Nieuwe Erven 3, Cuijk, 5431 NV, The Netherlands
Email: support@magneve.com
Tel: +44 07553284844
Opening hours: Monday - Friday: 08:00 - 18:00
We try to respond to your email within 24 hours.